Terms of service
360SALON SERVICES PRIVATE LIMITED | Last Updated: September 14, 2026
Welcome to 360 Salon (the “Website”, “Platform”, “we”, “our”, or “us”). Please read these Terms of Service (“Terms”) carefully before accessing or using our website, browsing our service catalogs, or booking appointments.
By accessing, browsing, or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you must discontinue use of the Website immediately.
1. General Information & Acceptance
Platform Scope: This Website is owned and operated by 360SALON SERVICES PRIVATE LIMITED, having its registered principal place of business at C 32/3-1-G-F-12, Ganpati Complex, Vidyapeeth Road, Varanasi, Uttar Pradesh, PIN: 221010, India (GSTIN: 09AABCZ7875J2ZH)[cite: 1].
Agreement: These Terms constitute a legally binding agreement between you (“User”, “Client”, “Customer”, or “you”) and 360SALON SERVICES PRIVATE LIMITED[cite: 1].
Age Eligibility: By using this Website, you represent that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian.
2. Services & Informational Purpose
Informational Catalog: Content provided on the site—including service descriptions, treatment durations, estimated results, and pricing guides—is provided for general informational and consultation preview purposes.
Professional Consultation: Service outcomes, especially regarding skin, scalp, and chemical hair procedures, vary by individual. A formal in-person consultation or patch test by our stylists/technicians may be required prior to administering specific treatments.
Service Modifications: We reserve the right to modify, discontinue, or update our service offerings, menu packages, and protocols at any time without prior notice.
3. Appointments, Inquiries & Booking
Appointment Inquiries: Currently, appointment inquiries submitted via contact forms, phone calls, or external messaging platforms (such as WhatsApp) do not constitute a confirmed slot until expressly acknowledged and scheduled by our salon front-desk team.
Online Booking (When Activated):
- If booking online directly through the Website, all information provided (name, contact number, requested service, and preferred branch) must be accurate.
- We reserve the right to decline or reschedule any appointment due to technician unavailability, emergency branch maintenance, or unforeseen delays.
Cancellation & Rescheduling Policy:
- Clients are requested to provide at least 4 hours advance notice prior to their scheduled appointment for cancellations or rescheduling.
- Repeated no-shows or last-minute cancellations may result in restrictions on future advance booking privileges or the requirement of an advance deposit.
4. Pricing, Taxes & Payments
Pricing Accuracy: While we strive to maintain accurate pricing online, prices for certain salon services may vary depending on hair length, texture, product volume used, or customized client requirements. Final service costs are confirmed during in-salon consultation.
Taxes: Stated prices are exclusive of Goods and Services Tax (GST) unless explicitly noted as “Inclusive of all taxes”. Applicable GST will be added to the final bill at checkout or during in-salon payment (GSTIN: 09AABCZ7875J2ZH)[cite: 1].
Payment Processing:
- In-store payments may be made via UPI, major debit/credit cards, or cash across our salon locations.
- For any online transactions or advance deposits processed through integrated payment gateways, your payment details are processed through encrypted, RBI-compliant third-party payment aggregators. We do not store full payment card details on our servers.
Refunds: Salon services once completed are non-refundable. If you are dissatisfied with a service rendered, you must notify salon management within 48 hours of your appointment so our team can evaluate corrective touch-ups or solutions at our discretion.
5. Health, Allergies & Client Disclosures
Medical Disclosure: You agree to fully disclose any known medical conditions, allergies, skin sensitivities, scalp abrasions, pregnancy, or recent aesthetic procedures before receiving treatments.
Patch Tests: We mandate patch testing for chemical services (such as bleaching, perming, straightening, or chemical skin peels) at least 24 hours prior to service. If you refuse recommended patch testing, 360SALON SERVICES PRIVATE LIMITED disclaims liability for adverse skin or allergic reactions[cite: 1].
Right of Refusal: Technicians hold the professional authority to refuse service if an active skin infection, contraindication, or unsafe scalp/hair condition is present.
6. Intellectual Property Rights
All content on this Website—including logos, trademarks, text, graphics, service menus, layout design, icons, and software—is the exclusive intellectual property of 360SALON SERVICES PRIVATE LIMITED or its licensors and is protected under applicable copyright and trademark laws[cite: 1].
You may not reproduce, duplicate, copy, sell, or exploit any portion of the Website or brand assets without express written permission from us.
7. Prohibited Uses
You agree not to use the Website:
- For any unlawful purpose or to solicit others to perform unlawful acts.
- To submit false, misleading, or fraudulent contact and booking information.
- To transmit computer viruses, worms, malware, or destructive code.
- To scrape, harvest, or extract data from the site without authorization.
- To harass, abuse, insult, harm, defame, or intimidate salon personnel or other users.
8. Limitation of Liability & Disclaimers
Website Availability: The Website and its contents are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We do not guarantee uninterrupted, secure, or error-free website access.
Liability Cap: To the maximum extent permitted by applicable Indian law, 360SALON SERVICES PRIVATE LIMITED, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of your access to, or inability to access, the Website[cite: 1].
Personal Belongings: 360SALON SERVICES PRIVATE LIMITED is not responsible for lost, stolen, or damaged personal belongings inside salon premises[cite: 1]. Clients are advised to keep valuables in their custody.
9. Indemnification
You agree to indemnify, defend, and hold harmless 360SALON SERVICES PRIVATE LIMITED, its directors, officers, and staff from any third-party claims, liabilities, damages, or legal expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, violation of any law, or infringement on third-party rights[cite: 1].
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of India.
Any disputes, controversies, or claims arising out of or in connection with these Terms or your use of our services shall be subject to the exclusive jurisdiction of the competent courts in Varanasi, Uttar Pradesh, India[cite: 1].
11. Changes to Terms
We reserve the right to revise or replace these Terms at our sole discretion. Any changes will take effect immediately upon being posted on this page with the updated revision date. Your continued use of the Website following changes signifies acceptance of the revised Terms.
12. Contact Information & Grievance Officer
For questions, booking inquiries, or legal grievances, contact us at:
- Entity Name: 360SALON SERVICES PRIVATE LIMITED[cite: 1]
- GSTIN: 09AABCZ7875J2ZH[cite: 1]
- Registered Office: C 32/3-1-G-F-12, Ganpati Complex, Vidyapeeth Road, Varanasi, Uttar Pradesh - 221010, India[cite: 1]
- Customer Support Email: 360afamilysalon@gmail.com
- Customer Support Phone: +91-6389160360
Grievance Officer (Under IT Rules & Consumer Protection Rules, India):
- Title: Grievance Officer, 360SALON SERVICES PRIVATE LIMITED[cite: 1]
- Address: C 32/3-1-G-F-12, Ganpati Complex, Vidyapeeth Road, Varanasi, Uttar Pradesh - 221010, India[cite: 1]
- Email: 360afamilysalon@gmail.com
- Phone: +91-6389160360