Refund policy
360SALON SERVICES PRIVATE LIMITED | Last Updated: September 14, 2026
At 360 Salon (operated by 360SALON SERVICES PRIVATE LIMITED), we prioritize providing premium salon experiences and professional care. This Cancellation, Return, and Refund Policy governs the terms regarding service appointments, direct service inquiries, and product retail.
1. Salon In-Clinic Services & Satisfaction PolicyNon-Refundable Services: Due to the customized nature, consumable material usage, and time dedicated by professional stylists and technicians, all salon services once rendered are non-refundable.
Correction & Touch-Up Window: If you are genuinely dissatisfied with the outcome of your hair, skin, or beauty treatment, you must notify salon management within 48 hours of your appointment. We will arrange a complimentary assessment and corrective touch-up at our salon's discretion. Touch-up adjustments are not offered if aftercare guidelines provided by the stylist were not observed or if third-party chemicals were applied post-treatment.
2. Appointment Cancellation & ReschedulingNotice Period: We request clients to provide at least 4 hours advance notice if you need to reschedule or cancel a booked appointment or confirmed inquiry.
Advance Booking Deposits (When Activated):
- Timely Cancellations: If an advance booking fee was collected and you cancel at least 4 hours before the slot, the full advance amount will be refunded to your original payment method or issued as store credit.
- Late Cancellations & No-Shows: Cancellations made under 4 hours from the slot or failing to arrive without notice may result in forfeiture of the advance booking deposit to cover reserved bench and technician time.
Hygiene & Safety Protocol: Due to hygiene and personal care safety regulations, opened, used, unsealed, or tampered cosmetic, scalp, and skin products cannot be returned or refunded.
Damaged or Defective Items: If you purchase retail products at our salon counter or through our online store that are defective, damaged upon unboxing, or expired:
- Notify us within 48 hours of delivery or purchase with valid proof of purchase (invoice) and clear photographic evidence.
- Upon inspection and verification, we will offer a replacement or process a full refund.
- Service Packages: Pre-paid service bundles and multi-session treatment packages are non-refundable once the first session has been redeemed. Packages are non-transferable unless explicitly authorized by management.
- Gift Vouchers: Gift cards and promotional credits cannot be redeemed for cash or refunded once issued.
Processing Time: Approved refunds for cancelled eligible appointments or defective product returns are initiated within 2 to 3 business days.
Credit Reflection: In accordance with Indian banking standards, the refund will reflect in your original payment source (UPI account, Credit/Debit Card, or Net Banking) within 5 to 7 working days, depending on your bank's clearance cycles.
Cash Payments: Eligible refunds for in-store cash payments will be disbursed via UPI or direct bank transfer upon presenting the original tax invoice.
6. Inquiries & AssistanceFor any cancellation requests, product claims, or billing inquiries, reach out through our official channels:
- Entity Name: 360SALON SERVICES PRIVATE LIMITED
- GSTIN: 09AABCZ7875J2ZH
- Registered Office: C 32/3-1-G-F-12, Ganpati Complex, Vidyapeeth Road, Varanasi, Uttar Pradesh - 221010, India
- Email: 360afamilysalon@gmail.com
- Phone / WhatsApp Support: +91-6389160360